How can we help?

Paul wurde von einem Team von Spezialisten aus den Bereichen Neonatologie, Engineering, Hardware- und Softwareentwicklung und Special Effects Design entwickelt. Das ganze Team vereint die Motivation, die realistischsten Kindersimulatoren weltweit zu entwickeln. Solltest du inhaltliche Fragen zum Thema neonatologische Simulation oder technische Unterstützung bei der Verwendung von Paul haben, stehen Dir unsere SpezialistInnen sehr gerne jederzeit zur Verfügung und freuen sich auf Deine Kontaktaufnahme!

Can we help you with a technical problem?

We are simulation trainers ourselves and know how tedious it can be when a simulator won’t work like it’s supposed to. Feel free to contact our specialists if you encounter any type of technical problem.

Do you want to update Paul’s software?

We are constantly developing new features for Paul. To ensure that you can use all of Paul's features, you should always update to our latest software. Contact our software team to find out if there is already a software update for your Paul.

Would you like to learn more about Paul?

You don't train with Paul yet and would like to find out more about him? Simply make an appointment for an online demo. Our neonatologists will be happy to show you what and how you can train with Paul. We look forward to hearing from you!

Our support team is here to help you

Michael Haller, MSc
Michael Haller, MSc
Head of Research & Development
Muhammet Ceylan
Muhammet Ceylan
Technical Support
Ursula Holzschuh
Ursula Holzschuh
Logistics
Dr. Jens-Chr. Schwindt
Dr. Jens-Chr. Schwindt
Founder & CEO

How to contact us

Technical Support

Support

Can't find what you're looking for?

My Paul seems to be defective. Where can I get the damage repaired?

Simply contact our support team either by email at support@simcharacters.com or by phone & WhatsApp at +43 1 58120 94 0.

My Paul was accidentally given fluids. What should I do now?

Please switch off your Paul immediately via software or the included magnet and don’t turn it on again. Please place Paul’s head ideally with an 45° angle upwards and contact our support team by email at support@simcharacters.com or by phone and WhatsApp at +43 1 58120 94 0.

How do I get the latest software update for my Paul?

Our support team is at your disposal for software updates. Simply send us an email at support@simcharacters.com and we will contact you immediately to arrange an appointment for the software update.

How does the software update work?

We will arrange an appointment for you and carry out the software update via remote maintenance. To do this, you need to connect Paul's router to the internet and our support team will then take care of everything else.

Our distributors

Spain
Ctra. Pozuelo-Majadahonda Km. 1.800
28223 Pozuelo de Alarcón – Madrid
Phone: 902 196 788 | (+34) 91 382 08 88

Czech Republic
Selska 80, 61400 Brno
Czech Republic
Phone:  +420 545 235 668

Romania
Str. Odobești, Nr. 1, Sector 3,
București
Phone: +40 213 485 272

Ireland
4-5 Southern Cross Business Park
Bray, Co.Wicklow
Telefon: +353 1 2050530

Turkey
Esenşehir Mah. Nato Yolu Cad. Atilim Sokak No:21 34776 Yukarı Dudullu / Istanbul – Turkey
Phone: +90 216 4660204 

Peru
CALLE GERMAN SCHREIBER 227, OF. 701,
SAN ISIDRO-LIMA 27-PERU 
Phone: 4226482 – 990102262

Israel
Dvorah Haneviah 124
Tel Aviv
Phone: +972-3-6864404

Russia
Birkenrain 9, 71364 Winnenden
Germany
Phone: +49-7195-590-98-75

Japan
2-12-8 Minami Semba, Chuo-ku
Osaka 542-0081,
Phone: +81-6-6252-5411