SIMCharacters GmbH

Lehárgasse 1/5, 1060 Vienna
Tel/Fax: +43 1 581 20 94

VAT: ATU 67351778
Commercial register number: FN 383366 z, Vienna Commercial Court
Bank: Erste Bank
IBAN: AT64 2011 1839 2138 2700

Privacy Policy

The protection of your data is of particular concern to us. We therefore process your data exclusively on the basis of the legal provisions (DSGVO, TKG). In this data protection information, we inform you about the most important aspects of data processing within the scope of our website

Subject of privacy policy

The subject of data protection is personal data. According to the EU Data Protection Regulation, this is individual information about the personal or factual circumstances of a specific or identifiable natural person. This includes, for example, information such as name, postal address, e-mail address or telephone number, and possibly also usage data such as your IP address.

Scope of data collection and storage

When you visit our website, your IP address, start and end of the session are recorded for the duration of this session. This is for technical reasons and thus constitutes a legitimate interest within the meaning of Art 6 (1) f DSGVO. If you commission us to provide a service, we will only collect and store your personal data to the extent necessary for the provision of the service or the execution of the order. This includes your first name, last name, telephone number, postal address and e-mail address. Unless otherwise stipulated below, this data will not be further processed by us.

NewsletterWith your consent, we use your e-mail address to send our newsletter. Our email newsletter is sent via CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede ("CleverReach"). Data provided by users is passed on by Cleverreach. The data entered by users for the purpose of receiving newsletters (e.g. e-mail address) is stored on CleverReach's servers. You can unsubscribe from our newsletter at any time by clicking on the corresponding link in the newsletter or by contacting the email address in the imprint.

Your personal data will not be passed on to third parties without your express consent, unless this is necessary for the provision of the service or the execution of the contract (as stated above). The transfer to state institutions and authorities entitled to receive information will also only take place within the framework of the legal obligations to provide information or if we are obliged to provide information by a court decision. In the latter case, the data subjects will be informed immediately about the transfer of the data.

After complete processing of the contract, your data will be deleted after expiry of the purpose of use and the storage regulations under tax and commercial law, unless you have expressly consented to further use of the data (see right of deletion).

Use of cookies

We use cookies to make visiting our website more attractive and to enable the use of certain functions. These are small text files that are stored on your computer. The cookies remain on your computer and enable us to recognise your computer on your next visit (long-term cookies). These cookies are used to save the individual selections made by the visitor, so that they can then be restored in the state left behind when the respective site is called up again. We use cookies to create non-personalised statistics. You can set your browser so that you are informed when cookies are set, decide on a case-by-case basis whether to accept them or generally exclude the acceptance of cookies. If you do not accept cookies, the functionality of our website may be limited. Under Help in your browser you will find a description of how you can set the common browsers accordingly and accept or reject cookies.

Data collection through the use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses so-called "cookies". The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In the event that IP anonymisation is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. In addition, you can prevent the collection of the data generated by the cookie and related to your use of the website (incl. your IP address) by Google as well as the processing of this data by Google by using the browser plug-in available under the following link. download and installing it: 

Data security

SIMCharacters GmbH uses technical and organisational security measures in order to protect the personal data we have under our control against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons. Our security measures are continuously improved in line with technological developments.

Right to information, deletion and objection as well as contact details

You have the right to request information about or deletion of the personal data processed by you at any time and to a reasonable extent. You also have the right to have this data corrected or blocked. You also have the right to object to the processing of your personal data at any time without giving reasons. In this case, we will immediately stop further processing of your personal data and irretrievably destroy the data. Please note that this will exclude any further cooperation or services on our part will no longer be possible. If you would like to receive information about your personal data or its correction or deletion, or if you would like to object or have further questions about the use of your personal data provided to us, please contact us:

SIMCharacters GmbH
Lehárgasse 1/5
1060 Vienna
Phone: +43 1 581 20 94

Every data subject has the right to directly contact the data protection authority of his or her home country at any time in case of dissatisfaction, discrepancies or suspicion of irregularities. Please note that data protection regulations and data protection practices, e.g. at Google, can change constantly. It is therefore advisable and necessary to keep yourself informed about changes in the legal provisions and practices of companies, e.g. Google.